Emily Jordan

Following my article a few weeks ago on the key pillars of Natural Language Experience (NLX) design, I want to explore the role of Responsible AI (RAI) as the foundational building block for great natural language experiences in conversational AI systems. If you missed my first article about NLX, you can read it here. Before…

What is Natural Language Experience Design Think about a great conversation you have had recently with your friend, doctor or work colleague. The kind of conversation that felt easy, where you didn’t overthink your response or the questions they asked, and you left feeling understood rather than frustrated like the woman in this meme. What…